Businesses with a system down
Offices, shops, restaurants and industrial units where every hour without cooling costs trade or productivity. 1–2 hour response depending on location.
Repair & breakdowns
Emergency breakdown call-outs answered with a 1–2 hour response, F-Gas certified fault diagnosis, and a straight answer on whether your system needs repairing or genuinely needs replacing.
We have returned to service systems three other companies condemned with £30k+ replacement quotes
Multi-brand
Air conditioning, ventilation and cellar cooling, any major brand
F-Gas + REFCOM
Certified and registered refrigerant handling
1–2 hours
Emergency breakdown response, depending on location
3 years
Labour warranty, plus 3-year parts cover
Up to £1m
Public liability insurance, RAMS on request
A repair starts with diagnosis, not with parts. Symptoms in air conditioning are misleading: 'not cooling' can be a refrigerant leak, a failed fan, a fouled condenser coil, an electrical fault, a stuck expansion valve, a control problem or simply a filter nobody has cleaned in three years. Fitting parts before establishing the cause is how customers end up paying twice.
Our engineers arrive equipped to test rather than guess — pressures and temperatures across the circuit, electrical measurements, airflow, controls and error codes read at the unit. Once the fault is identified we tell you what it will take to fix, what it will cost, and honestly whether the repair is worth doing against the age and condition of the equipment.
That honesty is the part customers keep writing about. Samantha Watson's commercial system had been declared unrepairable by three companies quoting over £30,000 to replace it. We diagnosed it within two hours and had it running better than before within two days. Nick Edwards came to us after being let down by another contractor. Peter Lewis was told by big companies that his system was fine when in fact the original installation needed putting right.
Offices, shops, restaurants and industrial units where every hour without cooling costs trade or productivity. 1–2 hour response depending on location.
Cooling failures that threaten equipment. Priority attendance and a fast route back to a stable room temperature.
Before you spend five figures on new plant, get an independent F-Gas certified diagnosis. Plenty of 'unrepairable' systems are not.
Domestic splits and multi-splits that have stopped cooling, started leaking or become noisy — diagnosed and repaired.
We routinely take on and put right work carried out by other contractors, including remedial pipework and commissioning faults.
Systems that keep tripping, keep losing refrigerant or keep icing up have a root cause. We find it rather than topping it up again.
The cost of leaving it
The most expensive mistake in air conditioning is continuing to run a system that is telling you something is wrong. A unit low on refrigerant does not simply cool less — it runs the compressor hotter and with poor oil return, which is a slow death sentence for the single most expensive component in the system. Ice on the pipework, a persistent smell, water dripping from an indoor unit, breakers tripping or an outdoor fan making new noises are all warnings with a cost attached to ignoring them.
For a business the second cost is operational. Cooling almost always fails during a heatwave, because that is when the system is under maximum load. That is also the week when a shop floor at 29 degrees empties, when kitchen staff cannot work safely, and when comms equipment starts shutting itself down on thermal protection.
There is also the topping-up trap. Refrigerant is in a sealed circuit — if it is low, it has leaked. Repeatedly adding gas without finding the leak is money burnt, environmentally indefensible, and legally the wrong approach for anyone handling refrigerants professionally.
Running undercharged or with restricted airflow destroys compressors. A cheap early repair becomes the most expensive part in the system.
Small leaks get larger. Left alone they turn a straightforward repair into a full circuit strip-down.
Blocked drains and iced coils shed water into ceilings, walls, stock and electrics.
Struggling motors and failing capacitors take out control boards, and boards are frequently the difference between a viable repair and a write-off.
Lost trading hours, unusable offices and equipment shutdowns cost more than any repair invoice.
The costliest outcome of a poor diagnosis is being sold a whole new system you did not need.
Our process
We take the symptoms, the system type and the site over the phone, and prioritise emergency and breakdown call-outs with a 1–2 hour response depending on location.
Visual inspection of indoor and outdoor units, filters, coils, drains, pipework and electrics, plus any fault codes the controls are reporting.
Pressures, temperatures, superheat and subcooling, electrical readings and airflow measured across the system to identify the actual fault rather than the symptom.
If refrigerant is low, we find the leak — electronic detection, nitrogen pressure testing or UV dye as appropriate — instead of just recharging and leaving.
You get the fault explained in plain terms, the repair cost, and an honest view on repair versus replacement given the age and condition of the system.
Many faults are fixed on the first visit. Where parts are needed we source them quickly and book a return at the earliest slot that suits you.
The circuit is pressure tested and evacuated where it has been opened, recharged correctly, and the system run and logged to confirm it is performing properly again.
We tell you what caused it and how to avoid a repeat, cover the workmanship under our guarantee, and offer a servicing agreement if the system warrants planned attention.
What you get
Breakdown call-outs attended within 1–2 hours depending on the location of the job — critical when trading or equipment is on the line.
Full circuit and electrical testing so you pay for the fault that exists, not the one that was guessed at.
We have brought systems back that other contractors condemned. If it can be saved economically, we will tell you.
Proper leak detection instead of repeat regassing means the fix holds and the refrigerant stays in the system.
We work across all major brands and system types, so your equipment is not an obstacle to getting it fixed.
F-Gas certified and REFCOM registered, with records kept correctly for the operator of the equipment.
Our labour warranty stands behind the repair, and parts cover applies where new components are supplied.
Reviewers came to us after other companies pushed replacements. Straight answers are how we win the maintenance contract afterwards.
In detail
Most air conditioning faults fall into a handful of families. Knowing which one you are looking at is most of the job.
The classic presentation, and the one with the widest range of causes: low refrigerant from a leak, a fouled condenser coil that cannot reject heat, a failed outdoor fan, restricted airflow across the indoor coil from blocked filters, a failing compressor or a control fault holding the system in the wrong mode.
We separate these by measuring rather than by inspection alone. Suction and discharge pressures with superheat and subcooling calculations point directly at charge, restriction or compressor problems, and electrical testing confirms whether motors and capacitors are healthy.
Refrigerant does not get consumed. If a system is low, it has leaked, usually at flare joints, brazed joints, coil hairpins or a service valve. Leak detection uses electronic detectors, nitrogen pressure testing and sometimes UV dye, followed by a proper repair to the joint or component, then evacuation and a fresh weighed charge.
Recharging without repairing is a temporary and legally questionable fix. We do it properly so the same call does not happen every summer.
Icing is a symptom, not a fault. It comes from low airflow across the evaporator (dirty filters or coil, failed indoor fan), low refrigerant charge, or a restriction such as a blocked filter drier or a faulty expansion valve. Running an iced system risks liquid refrigerant returning to the compressor, which is a rapid way to destroy it — turning it off and calling for a diagnosis is the cheap option.
Usually a blocked or badly falling condensate drain, a failed condensate pump, a full drain pan, or ice melting off a coil that had frozen. On cassettes and ducted units this can damage ceilings and stock quickly. Repair means clearing or rerouting the drain, replacing the pump, and addressing whatever caused the ice if that was the trigger.
Tripping breakers, dead units, error codes and units that will not respond to their controller. Causes range from failed capacitors and contactors through to control boards, sensors and wiring damage — often from vermin or weather at the outdoor unit. Diagnosis is methodical electrical testing, and repairs are made with correct-specification components.
New noises are informative. Rattles are usually loose panels or brackets, screeching often points at fan bearings, grinding suggests a compressor problem, and buzzing at start-up frequently points to a contactor or capacitor. Vibration transmitted into a building structure is normally a mounting problem, solved with anti-vibration mounts and proper bracketry.
A significant share of the faults we attend originate in the original installation: undersized equipment, inadequate insulation, incorrect charge for the pipe run, no vacuum before charging, or condensate arrangements that were never going to work. Peter Lewis's system fell into this category — once the installation faults were corrected, it ran far more efficiently.
We will tell you plainly when a fault is a symptom of installation quality rather than equipment failure, and quote the remedial work rather than patching around it.
Commercial repairs are usually about speed and continuity: fast attendance, temporary measures where possible, and clear communication with facilities teams, plus RAMS on request. Domestic repairs are about clarity and cost — you want to know whether the unit is worth fixing and what it will cost to do it once.
Questions
We offer emergency and breakdown call-outs with a 1–2 hour response time, depending on where the job is. Call us with the symptoms and site details and we will tell you exactly when we can be there.
It depends entirely on the fault — a blocked drain or a failed capacitor is a very different job from a leak repair or a compressor replacement. We diagnose first, then give you the repair price before any work goes ahead, so there are no surprises.
Almost always. We have repeatedly returned systems to service that other companies condemned, including one written off by three separate companies with replacement quotes over £30,000. It cost that customer nothing but a diagnostic visit to find out.
If a system is low on refrigerant it has a leak, because the circuit is sealed. We find and repair the leak, then recharge correctly. Repeated topping-up without repair wastes your money and is the wrong way to handle refrigerants.
Many faults are resolved on the first visit. Where a part has to be ordered we source it quickly and return at the earliest slot that works for you — a recent commercial system that had been written off by others was back in service within two days.
Yes, routinely — including remedial work where the original installation was the underlying cause. We work across all major brands and system types.
Yes. Our workmanship is covered by our labour warranty, and 3-year parts cover applies where we supply new components.
It comes down to the fault, the age and condition of the equipment, and running costs. We give you both numbers and a straight recommendation rather than defaulting to a replacement quote.
Switch the system off if it is icing up, leaking water or making a grinding noise — running it in that state usually makes the repair more expensive. Otherwise leave it as it is so we can see the fault behaving.
Largely, yes. Most emergency call-outs we attend are the end point of something a service visit would have caught months earlier.
Next step
Call now for emergency and breakdown attendance with a 1–2 hour response depending on location, or send the details and we will come straight back to you.
Call 07530 674866Two minutes now, a written price back the same or next working day.

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